Truckapart Returns Info

Truckapart Returns Info

Returns

We offer a 14-day money back guarantee on all goods, excluding return postage costs. Customers can return any item to us within 14 days as long as the item is in a re-saleable condition, the packaging is intact and the item has not been used/fitted.

If returning items, simply download, print and complete the form below. Please give a reason for return and send to Truckapart, Cumbria Truck Centre, Townfoot, Longtown, Carlisle CA6 5LY.

If you should receive faulty or damaged goods or if the return is the result of an error by Truckapart, please return the item(s) to us and a replacement or refund will be offered.

Download Truckapart Returns Form (PDF)

Cancellations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any item(s) bought on this website for a full refund, including original delivery costs.

To cancel call 01228 794800, email us at info@truckapart.co.uk or write to us at Cumbria Truck Centre / Truckapart, Townfoot, Longtown, Carlisle CA6 5LY. Alternatively, download our Cancellation Form and send or email it to us.

You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).

Please take reasonable care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

Please make it clear when you cancel that you are doing so under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

Download Truckapart Cancellation Form (PDF)

Full Delivery & Returns Terms & Conditions

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