Delivery and Returns

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UK Orders and Delivery Charges

Mainland UK
FREE for orders over 75 (excl VAT)
10.00 (including VAT) for orders under 75 (excl VAT)

Highlands & Islands of Scotland
17.00 (including VAT) for orders over 50
11.50 (including VAT) for orders under 50

Northern Ireland
10.00 (including VAT) for all orders

Isle of Man & Scilly Isles
19.00 (including VAT) for orders over 50
13.50 (including VAT) for orders under 50

Whenever possible, goods will be dispatched on a 2-3 day service via UPS or other courier. Next Day delivery service available in some UK areas. Please note Highlands & Islands of Scotland not covered by Next Day service ; deliveries can take up to 7 days as they are handled by local agents. Delivery is FREE to mainland UK addresses for orders over 75 (excluding VAT).

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International Orders and Delivery Charges

Our online order system is currently set up for UK only. For more information about non-UK delivery charges, or if you live outside the UK and wish to place an order, please e-mail info@truckapart.co.uk or call 00 44 1228 794800.

Orders delivered to worldwide destinations will be sent via UPS or other courier and are normally delivered, depending on the destination, within 3-7 working days. Please note any local import taxes incurred are the responsibility of the customer.

Channel Islands Customers

Please note that our online order system is currently set up for UK customers only. If you place an order online from the Channel Islands, you may be charged VAT. We are currently investigating the possibility of adding the Channel Islands to our online order process. In the meantime, if you wish to order from us please contact info@truckapart.co.uk or call 00 44 1228 794800.

Returns

We offer a 14-day money back guarantee on all goods, excluding return postage costs. Customers can return any item to us within 14 days as long as the item is in a re-saleable condition, the packaging is intact and the item has not been used/fitted.

If returning items, simply download, print and complete the form below. Please give a reason for return and send to Truckapart, Cumbria Truck Centre, Townfoot, Longtown, Carlisle CA6 5LY.

If you should receive faulty or damaged goods or if the return is the result of an error by Truckapart, please return the item(s) to us and a replacement or refund will be offered.

Download Truckapart Returns Form here

Cancellations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any item(s) bought on this website for a full refund, including original delivery costs.

To cancel call 01228 794800, email us at info@truckapart.co.uk or write to us at Cumbria Truck Centre / Truckapart, Townfoot, Longtown, Carlisle CA6 5LY. Alternatively, download our Cancellation Form and send or email it to us.

You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).

Please take reasonable care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

Please make it clear when you cancel that you are doing so under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

Download Truckapart Cancellation Form here

Full Delivery & Returns Terms & Conditions

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